Employment Opportunities

Trusted Organization... Relevant Solutions

Whether you are an experienced professional or in the early stages of your career, AAA Southern Pennsylvania is a great place to build and expand your career.

What you can expect from AAA Southern Pennsylvania:

  • An environment where innovative ideas are welcome and strategic thinking is encouraged.
  • An opportunity for personal development and career advancement.

What we expect from our employees:

  • A commitment to AAA Southern Pennsylvania’s vision and success.
  • A desire to learn, develop and be the best.

Current Openings

Full Time - Customer Service

Johnstown Office

AAA Southern Pennsylvania is seeking a customer service oriented individual for a Customer Service position in our Johnstown Office.  This position is ideal for the candidate interested in working in a team environment interfacing with our Auto Club members.   Full benefits package with company- wide bonus opportunity.

Additional responsibilities include:

  • Fulfilling member requests relating to planning road trips, books, maps and Notary services
  • Servicing the needs of the member and providing added value by cross selling or advising of other services that are available to the member
  • Cashiering duties including the balancing of cash drawer
  • Providing tag and title service after training completed
  • Additional member service functions as necessary 

Are You Qualified?

The Ideal Candidate will possess the following qualifications:

  • 1 year in a customer service position
  • Ability to cross sell products
  • The ability to work quickly and handle multiple tasks/assignments on a daily basis

Additional Requirements:

  • High School Diploma or G.E.D. equivalency required
  • Ability to pass background check for obtaining notary

 

Full Time - Call Taker/ Dispatcher

York Office

AAA Southern Pennsylvania is seeking a Call Taker/Dispatcher to receive and dispatch road service assistance calls in our  York Office phone center. Our road service call center operates 24 hours a day, 365 days a year. This position is ideal for the candidate interested in working in a team environment interfacing with our Auto Club members. Shift differential for second shift is avaible. Full benefits package with company- wide bonus opportunity.

Additional responsibilities include:

  • Excellent Communication
  • Computer & Phone skills are necessary
  • Flexibility is a must.
  • One year of customer service experience required

 


 

Full Time - Insurance Agent – Sales & Service

York Office

AAA Southern Pennsylvania is seeking a member oriented individual for an Insurance Agent/Sales & Service position in our York Office.  This position is ideal for the candidate interested in working in a team environment interfacing with our Auto Club members providing them with exceptional products and service. Grow with an industry leader that is committed to making a difference in the lives of our employees and members.  Our mission is to provide AAA members with peace of mind, total satisfaction and exceptional value. Our mission—our success—depends on you! 

Key Responsibilities Include:

  • Handle service requests for quotes, changes to policies, rewrites, and billing inquiries while adhering to agency guidelines and policies
  • Take ownership of calls received and provide outstanding service that exceeds our customer’s expectations
  • Responsible for customer retention by reviewing policies, recommending additional coverage, and cross selling other products
  • Meeting monthly retention goals as established by management
  • Support our lead generation initiative by providing qualified leads to agents and other business lines
  • Properly document customer interaction in our Agency Management System

Key Requirements Include:

  • Property & Casualty Insurance License
  • At least 6 months experience in insurance sales or service
  • Ability to multi-task and prioritize assignments
  • Excellent telephone and customer service skills
  • Ability to communicate information in a clear and professional manner
  • Excellent listening skills and ability to understand customer needs
  • Team player who is assertive and persistent with obtaining individual and team goals

What AAA Offers:

  • Competitive compensation package
  • Personal satisfaction
  • Training and support

 

Full Time - Insurance Agent 

Chambersburg Office

AAA Southern Pennsylvania is seeking a a licensed Insurance Agent who is interested in a rewarding insurance sales career in our Chambersburg Office.  This position is ideal for the candidate with a results-driven, self motivated, have outstanding communication skills, and a competitive spirit. Also interested in working in a team environment interfacing with our Auto Club members providing them with exceptional products and service. Grow with an industry leader that is committed to making a difference in the lives of our employees and members.  Our mission is to provide AAA members with peace of mind, total satisfaction and exceptional value. Our mission—our success—depends on you! 

Key Responsibilities Include:

  • Provide prompt and accurate insurance quotes to leads obtained through various channels; phone, walk-in, internet, and calling warm lead lists
  • Contact prospective clients to close new sales
  • Meet production goals while maintaining quality standards
  • Provide a “world class” customer experience
  • Develop and maintain positive working relationships with client, insurance company personnel, agency employees, and referral sources

Key Requirements Include:

  • Property & Casualty Insurance License
  • One year minimum insurance sales experience
  • Competitive sales drive with the ability to close sales
  • Communicate effectively in person, on the telephone, and through email
  • Excellent listening skills and ability to understand customer needs
  • Ability to multi-task and prioritize

What AAA Offers:

  • Competitive compensation package
  • Personal satisfaction
  • Training and support
  • Opportunities for professional growth and advancement 
  • Performance and travel incentives

 

Company Overview:

With a history of supporting our members, we've grown to become a nationwide, trusted member organization. We are proud to offer an extensive selection of insurance and travel products and services, allowing us to adapt to rapidly and ever-changing trends in our industry.

 

To apply for a position listed above please e-mail your resume with cover letter (in an uncompressed format) to Human Resources.