Employment Opportunities

Trusted Organization... Relevant Solutions

AAA is a 55 million member organization providing its members with exceptional products and service for over 100 years and we have exciting new career opportunities. Grow with an industry leader that is committed to making a difference in the lives of our employees and members.  Our mission is to provide AAA members with peace of mind, total satisfaction, and exceptional value. Our mission—our success—depends on you!

What you can expect from AAA Southern Pennsylvania:

  • An environment where innovative ideas are welcome and strategic thinking is encouraged.
  • An opportunity for personal development and career advancement.

What we expect from our employees:

  • A commitment to AAA Southern Pennsylvania’s vision and success.
  • A desire to learn, develop and be the best.

Current Openings


Full Time: Travel Agent – York, PA

Description:

Seeking an energetic and motivated individual to join our team as a full-time corporate travel agent position for our York office.  Our corporate travel agents arrange domestic and complex international travel for busy executives including air, car, hotel, rail and ground transportation.  You will need to offer exceptional customer service to satisfy our business traveler’s needs.  Candidate will provide assistance to our group travel department as well as fellow travel agents.

The Ideal Candidate:

  • Experience in Corporate Travel highly desirable 
  • A commitment to providing exceptional customer service
  • A thorough knowledge of airline ticketing, complex multi-segment fares and ticket exchanges necessary
  • Candidate must be confident in working with VIP clients.
  • Proven sales record
  • Ability to multi-task
  • Excellent communication skills in person, on the telephone and through email
  • Experience with an automated reservation system.  Apollo is preferred.

What AAA Offers:

  • Competitive compensation package
  • Company paid FAM trips
  • Name brand recognition
  • Employee discounts on travel and more
  • Attractive benefits package 

No Phone Calls. Please send resume to HR email below


Full Time: Call Taker/Dispatcher – York, PA 2nd Shift 2:30 PM - 11:00 PM

AAA Southern Pennsylvania is currently seeking a Call Taker/Dispatcher to receive and dispatch road service assistance calls in our York, PA phone center.

Five days week includes every other weekend and some holidays.  Our road service call center operates 24 hours a day, 365 days a year. Excellent communication, computer, and phone skills are necessary.  Flexibility is a must.  One year of customer service experience required. Generous benefits package. High school diploma or equivalent.  

Please submit an application to HRD@aaasp.com.  No phone calls, please.


Full Time: Customer Service – Chambersburg, PA

AAA Southern Pennsylvania is seeking a customer service oriented individual for a Customer Service position in our Chambersburg, PA Office.  This position is ideal for the candidate interested in working in a team environment interfacing with our Auto Club members.   Full benefits package.

Responsibilities:

  • Fulfilling member requests relating to planning road trips, books, maps and Notary services

  • Servicing the needs of the member and providing added value by cross selling or advising of other services that are available to the member

  • Cashiering duties including the balancing of cash drawer

  • Providing tag and title service after training completed

  • Additional member service functions as necessary

Additional Qualifications:

  • 1 year in a customer service position

  • Ability to cross sell products

  • The ability to work quickly and handle multiple tasks/assignments on a daily basis

  • High School Diploma or G.E.D. equivalency required

  • Ability to pass background check for obtaining notary

No Phone Calls. Please send resume to HR email below


Full Time: Insurance Sales Agent – York, PA

Description:

20% year over year growth does not happen by accident.  Our AAA brand recognition, competitive product offering, and commitment to the success of our employees makes for a very rewarding career.

 

Job Description:

AAA Southern Pennsylvania has immediate Insurance Sales Agent opportunities in York, PA.  Do you have the entrepreneurial spirit to run a business, but don’t want the overhead costs of paying for leads, rent, phone, payroll, marketing, etc.  If so, the AAA Insurance Sales agent position may be right for you.  AAA offers a highly competitive compensation package for sales agents.  No overhead, no out-of-pocket costs, no service work to bog you down…our agents focus on coverage counseling and selling.  Earn a base salary, commission, performance pay, travel incentive opportunities for top producers AND we offer top-of-the-line benefits including medical, dental, vision, and 401k!

 

Insurance industry experience not required, but an engaging personality and a willingness to prospect, network, generate referrals, and make warm calls is essential to the job.

 

Description Details:

The position of Insurance Sales Agent is responsible for the prospecting of clients, the sale of insurance products (personal lines auto, home, and life) and ultimately the growth of their book of business.  Prospects will come from a variety of sources including but not limited to leads provided from inside AAA (membership base, employee referrals, direct mail campaigns, phone, internet, walk ins, etc.), and outside AAA including the agent’s own circles of influence, client referrals, community/business networking, warm-calling our members, etc.

 

Responsibilities/Duties:

Development or prospect pipeline

Sales of property and casualty insurance products through various methods including warm outbound calls to our AAA members

Ability to determine a client’s needs and match those needs with the appropriate coverage endorsements

Utilizing online insurance rater to generate quotes, and working with customer to ensure accurate coverage and rates are provided

Complete sales process reviewing coverage with client, establishing payment plan and completing required forms

Maintenance of client relationship and developing referral base

 

Required Skills & Experience:

1+ years successful insurance sales experience or other equivalent experience

High school diploma required

Excellent interpersonal skills; must be engaging, personable, empathetic

Entrepreneurial Spirit and desire to “own the desk”

Existing prospect pipeline and familiarity with the city/area in which the position is located

Knowledge or Personal Lines insurance products and regulations preferred

Detail-oriented, organized and excellent time management skills

Excellent customer service skills

Technical skills: typing, data entry, internet, Microsoft Office.  Familiarity with AMS360, silverplume/Vertafore a plus

Excellent written and verbal communication skills are essential

Ability to make quick decisions and problem solve

 

Property & Casualty License preferred, but not required

Please send resume to HR email below


Full Time: Travel Agent – State College, PA

Description:

Seeking an energetic and motivated individual to join our team as a full-time travel sales position for our State College office.  Our travel agents provide professional vacation planning to members and customers.  You’ll promote, sell and secure reservations for a variety of travel services including travel by air, rail or ship, package tours, car rental, hotel and travel insurance.  You will develop and maintain clientele and obtain referrals from existing clientele

The Ideal Candidate:

  • Successful completion of travel school or travel agency experience preferred 
  • A commitment to providing exceptional customer service
  • Proven sales record
  • Ability to multi-task
  • Excellent communication skills in person, on the telephone and through email
  • Experience with an automated reservation system.  Apollo is preferred.

What AAA Offers:

  • Competitive compensation package with unlimited commission earnings potential
  • Performance and travel incentives
  • Company paid FAM trips
  • Name brand recognition
  • Employee discounts on travel and more
  • Attractive benefits package 

 


Company Overview:

With a history of supporting our members, we've grown to become a nationwide, trusted member organization. We are proud to offer an extensive selection of insurance and travel products and services, allowing us to adapt to rapidly and ever-changing trends in our industry.

 

To apply for a position listed above please e-mail your resume with cover letter (in an uncompressed format) to Human Resources.